Returns Policy

Returns and Exchanges

We understand that you may occasionally want to return items that are not suitable. If you are not satisfied with a product purchased from our online store, please notify us within 14 days and return the goods to:

Platform, Bridge St., Newcastle West, Co. Limerick, Ireland.

Items will be refunded or exchanged providing that you do not use the item; it is in the same condition and full packaging as when you first bought it, complete with dust bag (if provided); and that you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.

Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us on +353 69 78614 or at info@platformboutique.ie as soon as possible.

Please send the parcel via a signed for service, please keep receipt for proof of postage. Please check carefully before returning any item.

Any returned item that is received by us more than 14 days after the date of purchase will be not be accepted. Exchanges of items may be requested a maximum of two times.

Cancellations

We may cancel an order at any time before delivery.

Sale

Sale continues whilst stocks last. Items are subject to availability.

If you are not completely satisfied with your purchase

Simply return in its original condition with the reciept within 14 days of purchase. We will issue a refund, or exchange the item for a different size/colour, if preferred.

WHEN do items need to be returned by?
Items must be returned within 14 days of purchase.

WHERE do items need to be returned to?
Return items to Platform, Bridge St., Newcastle West, Co. Limerick, Ireland.

HOW do customers return items?
Items must be returned in the condition in which they were received and in original packaging, including reciept and tags. Also it is recommended the item is returned by registered post as the customer is fully responsible for the item until it reaches Platform. The return cost is customers responsibilty only. We will not accept returns if there is evidence the item has been worn.

SHIPPING for returns?
Shipping or postage for returns is the responsibility of the customer. In the case where an item is agreed to be defective or not the item ordered by the customer a new item will be issued in replacement, at cost to Platform.

CREDIT for returns?
In the case where an item is defective a replacement item will be issued. If the customer wishes they may receive a refund or credit note. In the case of a refund the customers credit card will be credited.

 

For more information email info@platformboutique.ie